What is your turnaround time?
Orders will be processed and shipped out within 2-4 business days.
(During peak times, such as sales & holidays, turnaround time may take up to 5 days.)
Can I place a rush order?
We do understand that rush orders are sometimes needed. If our production schedule allows it, we would be happy to accommodate your request. Please contact us at firstname.lastname@example.org with your request and we will let you know if we can make it happen, and if a rush fee applies.
How can I check the status of an order?
You will receive a confirmation email when your order is placed. You will also receive an email containing your tracking number when your order has shipped. You will receive an email from us when your order is placed, and again when it leaves our studio.
How long will delivery of my order take?
WITHIN THE UNITED STATES:
Orders within the US with Standard Shipping are sent via USPS First Class or Priority Mail. These methods take an average of 1-3 days to arrive. (This DOES NOT include processing time. Processing times can be found at the top of this page.)
We love our international customers and strive to offer you the most reasonable and reliable shipping options possible. We ship all international orders via USPS Priority Mail only, since this method has international tracking available. Unfortunately, we will no longer be shipping via USPS First Class International, which does not offer International tracking numbers. The average shipping time for international orders is 6-10 days. (Please note, shipping time DOES NOT include processing time. Processing times can be found at the top of this page.) Kin Ship Goods is not responsible for lost or unclaimed international orders, or any customs fees or duties incurred on international shipments, as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.