FAQ

FAQ


How long will it take for my order to ship?

Head over here if you have any questions about your order.


Can I return a product?

Unused and unwashed items can be returned within 45 days of delivery for store credit only. Read more about our return policy here.

 

How do your shirts fit? 

Unless otherwise specified, our shirts are a unisex fit. Women may want to size down once and men's tees should run true to size. You can find a size chart on each product page.

 

Do your shirts shrink?

Our shirts may shrink one-fourth of a size if you put them in the dryer. In our experience, most shrinkage is not noticeable. 


What are your store hours?

Monday-Saturday, 11am-7pm

 

Is your shop dog-friendly? 

Yes, we allow leashed dogs in the shop as long as they aren't loud or aggressive. Potty-trained pups only, please.

 

Is Base Camp Printing Co. a part of Kin Ship Goods?

No, Base Camp is run by our friends who we share a space with at our Charleston, WV storefront. You can find more info on their letterpress designs and custom work here

 

Do you design and print everything yourselves?

Yes, all shirts (unless otherwise noted in the product description) are designed by Kin Ship Goods and screenprinted by hand at our shop in Charleston, WV. 

 

Will you custom design and print shirts for me or my business/ organization/ event? 

This varies case to case, so it's best to email our creative director at dan@kinshipgoods.com.

  

Would you consider donating to my event or charitable cause?

When able, we're happy to donate products or gift cards for non-profit events or causes that are close to our hearts. We do have a limit to how many donation requests we fill per month. To request a donation, please fill out this form.

 

Will you carry my brand at your brick and mortar shop? 

We're always interested in finding new products to carry at our shop, preferably by fellow small, independent brands. If you'd like for us to check out your brand, please get in touch. We do not accept in-store submissions. Please email your website, social media accounts, and wholesale information to holler@kinshipgoods.com. Samples can be mailed to our storefront. Please note that samples will NOT be returned. 

 

Can my band play at your shop?

While we occasionally host shows, we are not a music venue. The shows we have are highly curated and we usually have a personal connection to the band, but you are always welcome to ask. Email dan@kinshipgoods.com if you'd like more information.

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